Reserve is a booking and appointment platform designed to help users discover and book services in Mauritius, including restaurants, beauty services, health appointments, home services, tourism experiences, and other partner services.
By using Reserve, you agree to the collection and use of information in accordance with this Privacy Policy.
Reserve collects only the information needed to provide booking and appointment services.
When you use Reserve, we may collect the following information:
User Information
We may collect:
Location Information
Reserve may collect and use your location to help you discover services, businesses, appointments, and experiences near you.
Your location may be used to:
You can control or disable location access through your device settings at any time. However, some features may not work properly if location access is disabled.
Booking Information
When you make a booking through Reserve, we may collect booking-related information, including:
Reserve uses your information to operate and improve the app.
We may use your information to:
Reserve does not sell your personal information.
We may share your information only when necessary to provide our services.
Partner Businesses
When you make a booking, we may share relevant booking details with the selected business or service provider.
This may include:
This allows the business to confirm, manage, and provide the booked service.
Service Providers
We may use trusted third-party service providers to help operate Reserve, such as:
These providers may process information only as needed to support Reserve.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or government request.
Reserve uses location data to improve service discovery and booking convenience.
Location data may be used to:
Reserve does not sell your location data.
You can disable location access at any time from your device settings.
Reserve may contact you through app notifications, phone, SMS, WhatsApp, or other communication methods where applicable.
We may send you:
Promotional messages may only be sent where permitted. You may opt out of promotional communications where available.
Reserve keeps your personal information only for as long as necessary to provide the app services, manage bookings, comply with legal obligations, resolve disputes, and maintain security.
If you delete your account or request deletion of your personal data, Reserve will take reasonable steps to delete or anonymize your information, unless we are required to keep it for legal, security, or legitimate business reasons.
Reserve takes reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Depending on applicable laws, you may have the right to:
To exercise these rights, please contact us using the contact details below.
Reserve is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.
Reserve may use third-party services to help operate and improve the app.
These may include services for:
These third-party services may collect limited technical or usage information as needed to provide their services.
Reserve may also contain links or references to third-party businesses or services. We are not responsible for the privacy practices of those third parties.
Reserve may use analytics and crash reporting tools to understand how users interact with the app, detect technical issues, improve performance, and enhance the user experience.
These tools may collect technical information such as device type, app version, crash logs, and general usage activity.
Reserve may update this Privacy Policy from time to time.
When we make changes, we will update the effective date at the top of this Privacy Policy.
Continued use of Reserve after an update means you accept the revised Privacy Policy.
For questions, requests, or concerns about this Privacy Policy, you can contact us at:
Reserve
Email: admin@reservemu.info
Website: https://reservemu.com
Location: Ebebe, Mauritius
Users may request deletion of their account and personal data by contacting Reserve at:
When submitting a deletion request, please include your mobile number linked to your Reserve account so we can identify your account.
Once verified, we will take reasonable steps to delete or anonymize your personal information, unless we are required to keep certain information for legal, security, fraud prevention, or legitimate business reasons.